Clients

Preparation.

1. As the first step, we will need to clarify what type of service fits your requirements.
   You will have the option to choose from document translation, audio translation services, video translation services, certified document translation, localization services, government translation services.
   

2. Please, have your files/materials ready for sharing and review with basic information such as the format and the desired completion details.
   

3. These include the required output format, level of urgency and date of delivery. This information will be passed on to the project managers.

Fruitful Negotiations.

1. As soon as we receive all information needed, we proceed to determine the final price based on the factors which you can also review below in the section Service Final Price Calculation. We create a price offer based on the client’s needs and requirements.

2. When we agree on the final price offer and delivery date, we proceed with signing an agreement for the service to be provided and payment for the service.

3. We have various payment methods available, such as deposit on account, card payment, or PayPal, whichever is more convenient.

Timely Process.

1. Now, our project managers can start preparing the assignment by getting all files ready and finding the linguist that perfectly fits the requirements.

2. We search in our vast database of linguists and technicians that offer the service required. We consider their native language, previous experience, knowledge on the topic at hand, technical know-how (if required) capacity, price and availability.

3. Based on that, we contact suitable candidates and, as soon the files are assigned, the process of completing your order can start.

Service Guide
Helpful step-by-step walkthrough.

The Magic.

1. In order to achieve a seamless workflow, especially if there are various steps and linguists needed to complete the assignment successfully and timely, we find linguists for each step and determine deadlines for them in the beginning.

2. For the assignments, we use CAT tools – Computer Assisted Translation tools – which allow linguists to work faster, more efficiently, consistently, and precise, they make it possible to create glossaries and translation memories from all previous translations.

3. Furthermore, managing each step of the process and passing the texts to the next linguist is much easier and any changes can be implemented very quickly.

Unforeseen Consequences.

1. While we do our best to plan ahead and keep the workflow moving, there are events that can affect the process and, in the end, the final delivery.

2. Offering a variety of languages means, that the linguists live in different corners of the world, thus having different time zones. This might affect responsiveness in case of urgency.

3. We are of course dependent on public utility and internet service and subject to environmental and political instabilities, if present, as well as emergencies out of our hands, which might affect the process.
   In case of such event, we try to inform all parts involved as soon as possible so that possible delays or any other repercussions can be minimized.

Delivery.

1. In this final stage, we perform final checks of the document/material to be delivered, we adjust minor errors, and graphical imperfections, if present, prepare the final delivery package and deliver it to the client as agreed.

2. The client has 2 weeks to review the materials and, if applicable, request changes, that are within scope of the original agreement, such as minor changes in terminology to be applied.

3. In case the client is not satisfied with the delivered materials, we compare the comments of the client with the agreed terms of the agreement, we might call in another linguist or technician, as applicable, to review and give an independent opinion on the materials and based on this assessment and client’s comments we try to come to an agreement that is acceptable and satisfactory for all parties involved.

• document translation

1. Provided format type
   - pdf, handwritten text, power point, scan, excel, newspaper article, etc.

2. Literary type
   - books, poetry, plays, songs, fiction novels, short stories, poems etc.

3. Marketing type
   - leaflets, posters, menus, tourist guides, promotional material in general etc.

4. Type of output format
   - word, pdf, presentation, desktop publishing, excel etc.

5. Type of service
   - translation, machine translation, post editing, proofreading, editing, DTP, localization, linguistic review etc.

6. Type of final use
   - certified translation for official use or uncertified, etc.

Service

Types

Service Final Price Calculation #1

• audio & video translations

Service

Types

1. Provided format type
   - audio formats like mp3, wav, FLAC etc.
   - video formats like mp4, avi wmv, flv etc.
   - transcription files, word, txt, excel etc.

2. Output type
   - transcription already available or needs to be extracted from the source material, translation, subtitling and timestamping workflow involved etc.
   - will voiceover be required etc.

3. Output format type
   - will the linguist/technician need to adjust the final delivery files to specific encoding settings or specific program compatibility etc.
   

Documents, Audio & Video.
Used to clarify the order and have an overview of the modifiers that apply.

• localization services

1. Provided format type
   – word, excel, power point, pdf, jpg, webpage, app etc.

2. Output format type
   - webpage, app, user interface, word document etc.

3. Localization type
   – linguistic, cultural, technical etc.

4. Additional service type
   - translation, machine translation, proofreading, editing etc.

Service

Types

Service Final Price Calculation #2

• government translations

Service

Types

1. Format type
   – pdf, word, power point, excel, scan, etc. Type of output format – word, pdf, power point, excel, desktop publishing, etc.

2. Type or service
   – translation, machine translation, proofreading, editing, localization, etc.

3. Type of final use
   – official/certified or non-certified translation
   

4. Frequency
   – one-time assignment, regular assignment, delivery in batches over a longer period etc.

Localization Services & Government Translations
Used to clarify the order and have an overview of the modifiers that apply.

1. Urgency of delivery
   - workdays, done during weekends and holidays, turnaround time etc.

2. Additional complexity
   - if one or more types of services is required, therefore additional linguists may be called, increasing the final price etc.

3. Failure to deliver
   - we have several cost penalties in case of late delivery or unsatisfactory results, these can range from 10% to 25% or free translation in the future as compensation from our side etc.

4. Client cancelations
   - in case of cancelation on the client’s side, the client will receive the part of work that has already been completed by the linguist(s) and a partial reimbursement corresponding to the part, that has not been completed etc.

Technicalities

Service Final Price Calculation #3

Technical considerations
Used to clarify the order and have an overview of the modifiers that apply.